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(FAQs) Frequently Asked Questions

Everything you need to know about our services and workspace in 1 place.

Basic answers to help you get started with us.

What is a Serviced Office/Co-Working Space?

A Serviced Office or Co-Working Space is a flexible, fully-equipped workspace that can be rented for short or long-term use. It includes essential office amenities like desks, chairs, high-speed internet, meeting rooms, and sometimes additional services such as reception support, printing, and maintenance.

Key differences:

Serviced Office: Private office spaces within a larger building, ideal for businesses needing a dedicated area with more privacy.

Co-Working Space: A shared, open-plan workspace where freelancers, startups, and remote workers from various industries work alongside each other in a collaborative environment.

Both options are great for businesses or individuals who want flexibility without the hassle of long-term leases or high setup costs

What is a Business Address used for?

A business address is a physical location used by a company for several key reasons.

Official Registration: It serves as the official address for registering the business with government authorities.
Document Delivery: Clients, partners, and suppliers can send important documents and communications to this address.
Credibility: A reputable business address enhances your company’s credibility and professionalism.
Mail Management: It helps manage mail and packages, which is useful for remote workers or freelancers.
Tax Requirements: The business address is often needed for tax filings and can affect local taxation.
Licensing: Certain licenses and permits require a valid business address for application and renewal.
Online Presence: It can also be used on social media and websites to create a professional image.

In summary, a business address is essential for establishing legitimacy, facilitating communication, and supporting operations.

What are your operating hours?

Whitespace’s standard operating and administrative hours are from 9:00 AM to 6:00 PM, Monday to Friday. The office will be closed if a public holiday falls on a weekday.

What is Pro Panel?

Pro Panel is a value-added service designed to connect companies with professional support, such as legal, consultancy, and other services. Whitespace will recommend suitable members from our network to assist you based on your specific needs.

Parking Rate of Whitespace?

Bangsar Shopping Center Parking

Car:
Per Entry: RM 4.00
Subsequence / Hour: RM 2.50

Motorcycle:
Per Entry: RM 2.00 (Whole Day)

Whitespace Season Parking (Monthly):
Cost: RM 365.00 (Currently full)

How to sign up as Whitespace Member?

To sign up as a Whitespace member, follow these steps:

Contact Us: Reach out to the Whitespace team via phone or WhatsApp.
Receive Quotation: We will send you a quotation via email for the package you are interested in.
Agree & Provide Documents: After agreeing to the quotation, we will send you the application form along with the required document details.
Initial Payment: You will need to make an initial payment, which includes the 1st month’s subscription and a 2-month subscription security deposit.

All membership packages follow the same sign-up process. We look forward to welcoming you to Whitespace!

Can I register my company using the coworking space's address?

Yes, you can use Whitespace’s business address for company registration. All our membership packages include this feature. Additionally, we provide mail handling services, and forwarding mail is charged based on courier rates without any extra surcharge. You can also use the address on your social media and documents as your company address.

Please note that using or updating the Whitespace Business Address for your company may require a Subscription Agreement or Tenancy Agreement for verification.

What is Subcription Agreement?

A Subscription Agreement at Whitespace is a document provided to our virtual office members to verify their business address for banks or government agencies. This agreement typically has a minimum term of 12 months (1 Year).

In contrast, a Tenancy Agreement is issued to members who rent physical rooms, serving as verification for government purposes. Like the Subscription Agreement, it also has a minimum term of 12 months (1 Year).

Both agreements include a term stating that if a member’s account is terminated or suspended before the agreement ends, the security deposit is non-refundable.

Please note that these agreements are available upon request and are not compulsory for membership.

Can I use the coworking space 24/7?

Yes, if you are a member of the Premier Package or Premier+ Package(Room), you can access the coworking space 24/7. However, if you are in the Basic Partner Package, Partner Package, or Professional Package, access is limited to our operational hours, which are Monday to Friday from 09:00 AM to 06:00 PM. There is no additional check-in process for after-hours access for Premier Package and Premier+ Package members; you have your own access.

Please note that the air-conditioning is centralized and operates only from Monday to Friday, between 08:00 AM and 7:00 PM.

Are there any discounts or promotions for long-term commitments?

Whitespace does not have contracts for our packages, but we do offer an advanced payment reward. If you make an advance payment for 12 months or use auto-deduct via credit card, you will receive a reward of one month free on the 13th month of your subscription.

Additionally, all members enjoy a Birthday Perk, regardless of how long they have been with us!

Can I upgrade or change my package later?

Yes. As your business or working needs change, you may upgrade or downgrade your package by providing at least one (1) month’s Yes. As your business or working needs change, you may upgrade or downgrade your package by providing at least one (1) month’s advance notice. Simply contact the Whitespace team for assistance.

Please note that a security deposit is required based on the selected package.

• For upgrades, a top-up of the security deposit may be required.
• For downgrades, any excess security deposit will be refunded accordingly, subject to standard terms and conditions.

This flexibility allows you to scale your workspace with ease, without the hassle of relocating or committing to long-term office leases.

When will my services be activated and how long does the setup process take?

Services will be activated once the first payment and all required documents have been received. Our accounts team will then verify the payment. After confirmation, we will proceed with the sign-up process and send you the official receipt, invoice, and welcome email.

The entire process usually takes 1–2 working days.

Quick answers regarding your professional business address and mail handling.

Can I use this address for official business registration and licensing?

Yes, absolutely!

Our virtual office addresses are located in Menara BRDB, Bangsar and are recognized by local authorities for company incorporation. We provide the necessary documentation, such as a Confirmation Letter or Subscription Agreement, to ensure your registration process with the government and banks is smooth and professional.

How will I be notified when I receive mail, and can you forward it to me?

We handle your business correspondence with total care as a standard feature of our Virtual Office service. Once your mail arrives, we provide a seamless handling process:

Instant Notification: Our team logs every parcel or letter and sends you an immediate email/WhatsApp notification.

Self-Collection: You can conveniently collect your mail via Drive-Thru or by walking in.

Scan-to-Email: We can scan your documents and send them to you digitally for faster access (Authorization required).

Mail Forwarding: We can forward your physical mail to your home or any preferred address. You only pay standard courier rates—there are no additional surcharges from Whitespace.

By choosing our Virtual Office, you ensure that your business mail is managed professionally while you stay mobile.

How does the "Drive-Thru" mail collection work?

For your convenience, you may collect your mail, documents, or parcels via drive-thru. Please contact the Whitespace team in advance to schedule a date and time so your items can be prepared for collection.

Does the Virtual Office plan include access to physical meeting rooms or desks?

We believe every business deserves a professional home base. While our Virtual Office plans focus on providing a premium address, all members enjoy exclusive rates on our meeting rooms. To ensure you’re always ready for that important pitch, your Virtual Office includes a minimum of 1 free hour of meeting room usage every month.

Need a place to work for the day? While hot desks are not included in the standard Virtual Office plan, you can access our workspace on a pay-per-use basis for only RM 20.00/day per person.

We are not using fax. Can the fax service be replaced with other services?

Yes! You can replace the fax service with either Receptionist service or 2 hours of Meeting Room usage per month. Just let us know which option you prefer.

For the dedicated phone service, do calls go directly to our personal number or can they be answered on behalf of our company?

By default, the dedicated phone service forwards calls directly to your personal number.

If you want calls to be answered on behalf of your company, you’ll need to add the Receptionist service or replace the Dedicated Fax service with the Receptionist option.

Can you prepare the tenancy agreement and handle stamping with LHDN?

For packages ranging from Basic Partner up to Premier, we provide a Subscription Agreement. A Tenancy Agreement is available only for Premier+ (private room) packages.

Please note that the Subscription Agreement requires a minimum 1-year contract. Once you confirm the contract, we will prepare the agreement and submit it for LHDN stamping.

The stamping process typically takes 1–7 working days, depending on LHDN processing times.

There is no charge for preparing the agreement; you will only need to cover the LHDN stamping fee.

Can I add a dedicated phone number to my Basic Partner Package?

Yes, you can add a dedicated phone number to your Basic Partner Package. The add-on will incur an additional RM 40.00 per month. A one-time security deposit of RM 100.00 is also required when activating the service. Once added, your dedicated phone number will be ready for use immediately.

Details on office access, internet connectivity, and member facilities.

Am I suitable for taking a Co-Working Space package?

If you are looking for a professional workspace without the commitment and cost of a traditional office, Whitespace’s co-working space package may be the right fit for you.

It is ideal for freelancers, remote workers, startups, small teams, and business owners who need a productive environment, reliable internet, and flexible access. Whitespace offers co-working packages with no long-term contracts or hidden costs.

If you value flexibility, focus, and a professional setting, a co-working space is worth considering.

What facilities are included in a Co-Working Space package?

Our co-working space package typically includes high-speed internet, co-working space seating with a minimum of 2 pax per company, access to meeting rooms, and basic office facilities.

You will also enjoy a professional business environment that supports productivity, whether you are working independently or collaborating with others

What is the difference between the Professional and Premier packages?

The main difference is the co-working space access and additional benefits. The Premier package allows up to 4 people per company with 24/7 access, includes lift and whitespace access cards, and provides 1 personal locker.

The Professional package allows up to 2 people per company, is limited to working hours (9:00 AM – 6:00 PM), and includes only a whitespace access card.

Everything you need to know about our private executive rooms and facilities.

Is the Private Office fully furnished, or do I need to bring my own furniture?

Yes! Every Private Office at Whitespace is fully furnished with professional desks and office chairs. We’ve designed our spaces to be “plug-and-play,” so you can focus on your business from the moment you arrive without the hassle of renovation or furniture costs.

While we provide the essentials, you are welcome to personalize your Private Office with your own cabinets or decorations to make the space your own. Please note:

No Drilling: To maintain the quality of the suites, drilling into walls is not permitted.
Room Reinstatement: Upon the end of your tenure, the room must be returned in its original condition and layout as provided at the start of your move-in.

Can I display my company branding at my Private Office?

To maintain a professional and consistent aesthetic throughout the center, we provide a dedicated space for member branding at the main entrance of Whitespace (Front Desk area).

While individual signage is not placed on the specific Private Office doors, having your company name or logo at the main reception ensures a high-end corporate image for your clients and visitors the moment they walk through our doors.

Can visitors or clients come to my Private Office?

Yes, you are welcome to host clients, partners, or visitors at your Private Office.

All visitors are required to register with the receptionist at the lobby upon arrival, ensuring a secure and professional environment for all members.

Can I use the coworking space if I have a Private Office?

Yes. Private Office members enjoy complimentary access to our coworking space (Hot Desk area).

You may bring up to four people from your company to use the coworking space, making it convenient for team collaboration or when additional workspace is needed.

What is the size and capacity of the Private Room?

Our Executive Room (approximately 100 sq ft) is designed to comfortably accommodate up to four people, making it ideal for small teams or growing businesses.

How many access cards will be provided?

Each Private Room package includes four access cards, which provide access to the building lift and Whitespace facilities. Additional access cards may be arranged upon request, subject to availability.

What is the minimum Commitment and the security deposit required?

We offer flexible terms for our Private Room suites to suit your business needs. Our standard commitment starts with a minimum term of 3 months, allowing you more agility than a traditional office lease.

To secure your Private Office, we require a security deposit equivalent to 2 months of your monthly rental. This deposit is fully refundable at the end of your tenure, provided the room is returned in its original condition and all terms of the agreement are met. We aim to make the onboarding process as transparent as possible so you can move in with total peace of mind.

Quick answers regarding our meeting spaces, catering, and presentation tools.

What technical facilities are included in the Meeting Room rental?

Yes! Meeting Room at Whitespace is designed for high-impact presentations. Your booking includes access to high-speed enterprise WiFi, whiteboards, and large-screen TV with HDMI connectivity. Our on-site team is also available to help you get connected so your meeting starts perfectly on time.

Are meeting rooms available, and how do I book them?

Yes, Whitespace offers meeting rooms for both members and non-members. Basic Partner Package members and above enjoy minimum 1 free hour of usage per month, while other members and non-members can book at their respective rates:

Non-Member: RM 100.00 / hour

Basic Partner Package: RM 80.00 / hour

Partner Package: RM 70.00 / hour

Professional Package: RM 50.00 / hour

Premier Package: RM 30.00 / hour

Whitespace meeting room accommodates 6-8 people and includes high-speed Wi-Fi, a TV for screen projection, glass writing boards, plug points, and complimentary mineral water. You can book by contacting the Whitespace team via Email, Phone Call & WhatsApp.

Bookings are on an advanced basis to ensure availability.

Can I bring my own equipment for presentations?

Yes! You’re welcome to bring your own laptop, projector, or other devices.

Our rooms also provide HDMI and plug points ready, Whitespace team are ready for assistance.

Is there a pantry or coffee available?

Whitespace does not provide pantry services such as coffee or tea. However, there are many cafés and restaurants available at Bangsar Shopping Centre, located just next to the building.

Our team can assist with takeaway orders or arrangements upon request. Please note that payment must be made directly at the time of purchase.

Can I extend my booking if the meeting runs longer than expected?

We understand that great ideas need time! If the Meeting Room is available for the next slot, you are more than welcome to extend your session. Extensions are billed on a hourly basis. We recommend checking with our front desk as soon as you think you might need more time so we can secure the room for you.

Details on amenities, internet access, and how to get started for the day.

What is included in the Day Pass?

Our Day Pass gives you access to the Hot Desk workspace for the day. It includes high-speed internet, access to plug points for your devices, and use of the Hot Desk area. Printing services are also available on a pay-per-use basis for your convenience.

Can I use the Day Pass for half a day?

Yes, you may use the Day Pass for half a day, but the fee will remain the same at RM 20 per day.

Can I do an online conference if I take a Day Pass? If so, can I use a room?

The Hot Desk Area is a shared open space. To avoid disturbing other members, phone calls and online meetings are not permitted in this area.

If you need to attend a call or virtual meeting, you may book one of our Executive Rooms or Meeting Rooms, subject to availability.

Do I get an access card for the lift and Whitespace for day use?

Access cards are provided only to customers who book an Executive Room for day use. For Hot Desk day pass users, our team will assist by opening the main entrance door.

Lift access cards are issued exclusively to monthly members.

Is printing or scanning available for Day Pass users?

Yes! Printing services are available for all Day Pass users on a pay-per-use basis. Simply approach our team if you need assistance.

Printing rates:
A4 Black & White: RM 0.30 per page
A4 Color: RM 1.50 per page

Scanning Rate:
A4 / A3: Complimentary

simple creative brave 

simple creative brave 

simple creative brave 

simple creative brave 

simple creative brave 

At Whitespace, we believe that a workspace should make your business life easier, not complicated.

Simple solutions help you focus on what matters.
Creative environments inspire innovation and collaboration.
Brave means embracing new ways of working, growing, and succeeding.

Welcome to a co-working space in Malaysia where simplicity, creativity, and courage come together to support your business journey.

Why choosing Whitespace?

All-in-One Co-Working Space Malaysia Solution

A co-working space in Malaysia offering private offices, virtual office services, and essential business support in one place.

Established Local Reliable Malaysia Brand Since 2008

A trusted, homegrown co-working space Malaysia businesses have relied on for long-term stability and consistent service.

Transparent Services with Flexible Options

Clear pricing with no hidden charges, and flexible service options with no minimum contract for selected services.

Contact Us Today & Start Grow Your Business!